Solar Tracker Troubleshooting
Table of Contents
Below are frequently asked questions about troubleshooting your solar device.
Select the arrow to reveal the answers to your questions.
Troubleshooting FAQ
Why is my device offline?
Your device is programmed to check in to the portal every 5 minutes when in motion and every 3 hours when stopped. If the device misses two check in events, it will show as “offline.”
Your device can go offline for a number of reasons, such as:
- The device needs to be charged.
- The device is underneath metal or concrete.
- The equipment is parked in an area with limited or no cellular network coverage.
- The device SIM may have been deactivated (requires Support assistance).
You can contact support via email or phone. We're here to help!
- 877-732-4980
- support@linxup.com
How do I charge my device?
Solar trackers are charged by placing the device on top of your equipment in direct sunlight for 5-7 days.
You can also charge the device with a USB-C cable. The USB-C charging port is found on the right side of the device.
Troubleshooting Steps
- Confirm the device is outside and not in a garage or under metal.
- Ensure the device is installed on the equipment with a direct line of sight to the sky.
- Charge the device in direct sunlight for 5-7 days.
- There is a power ON/OFF switch on the side of the device under the removable cover. Turn the switch to OFF and, after two minutes, switch it back ON.
- This action resets the device and sends a message to our servers and prompts the device to check in.
If your device remains offline after these steps, please contact Support.
We're here to help!
877-732-4980