Item Tracking

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Item Tracking FAQ Where can I find Item Tracking details on the mobile app? How do I add tracking Fobs? How do I remove the assigned Fob from an item? Learn More About Mobile

Below are frequently asked questions about Item Tracking in your mobile app.

Select the arrow to reveal the answers to your questions.

Item Tracking FAQ

Where can I find Item Tracking details on the mobile app?

You can access Item Tracking from a tracker’s information details by selecting a tracker on the map or from the tracker list.

Tap the ‘Trackers’ button at the bottom of the map.
Select a tracker with Items from the list to view its details.
Expand the details section, and look for the ‘Item Tracking.’
Tap on the ‘Item Tracking.’
Tap on any of the items listed this will open the Items Details.

How do I add tracking Fobs?

To add tracking fobs on your app:

Select the ‘More’ icon from the bottom navigation bar.
Select ‘Item Tracking.’
Select ‘Manage Item Fobs' and tap the ‘+’ icon.
Enter the fob number (WQTL + 6-digit number) or scan the QR code using your camera.
Select ‘Save’ to finish adding the fob.

How do I assign a fob and add an item?

To assign a fob and add an item:

Select the ‘More’ icon from the bottom navigation bar.
Select ‘Item Tracking.’
Select ‘Manage Items' and tap the ‘+’ icon.
Enter the name for the Item.
Select ‘Group’ and choose from the list.
Select ‘Fob’ and choose the Fob from the list.
Select the back arrow on the top left corner and ‘Save’ to apply this change.

How do I edit an item?

To edit an Item:

Select the ‘More’ icon from the bottom navigation bar.
Select ‘Item Tracking.’
Select ‘Manage Items' and select the Item you want to edit.
Select ‘Edit’ and update the desired fields.
Select ‘Save’ to apply these changes.

How do I remove the assigned Fob from an item?

An item must always be assigned to a Fob to display its last check-in location. To remove a fob, you must either:

Assign the item to a different Fob.
Delete the existing Fob (if no longer needed).

To delete a Fob:

Select the ‘More’ icon from the bottom navigation bar.
Select ‘Item Tracking.’
Select ‘Manage Item Fobs.'
Select the Fob you want to delete.
Select ‘Delete Fob.'
To complete the Fob deletion, select ‘Delete’ in the confirmation message.

How do I delete a tracking Fob?

To delete a Fob:

Select the ‘More’ icon from the bottom navigation bar.
Select ‘Item Tracking.’
Select ‘Manage Item Fobs.'
Select the Fob you want to delete.
Select ‘Delete Fob.'
Confirm by selecting ‘Delete.’

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